Cancellation & Service Policies

Cancellation Matrix

Charges apply based on the timing of your notice before the booked installation/repair slot:

Rules for Rescheduling

• Timelines: Standard residential service bookings can be shifted to a new slot free of charge exactly once, provided a 24-hour advance notice is issued.
• Late Rescheduling: Postponements requested within 12 hours of the scheduled arrival window will generate a minor itinerary adjustment penalty.
• Utilization Limit: Any rescheduled support call or home visit must be successfully executed and completed within 30 calendar days from the initial intake log.

Contract Termination Framework

• Early Exit Penalty: Small business clients terminating a corporate contract before the formal annual cycle completes are subject to structural deduction metrics.
• Prorated Settlement: Pre-paid operational retainer funds for local network architecture or network routing tracking are calculated and refunded proratedly based strictly on active service months, less a standard system de-provisioning administrative fee.
• Discount Reversals: Any initial multi-system infrastructure or bulk topology maintenance price discounts applied at account onboarding are strictly reversed and recalculated at baseline rates across active months in the event of an early termination.

Provider Postponements & Dispatch Failures

• Emergency Delays: If a certified technician encounters a severe physical emergency, immediate transit gridlock, or part inventory delays, Pawan Computers will proactively contact the site contact immediately.
• Priority Resolution Track: The affected client will immediately be transitioned into a priority dispatch window, ensuring tech deployment within the subsequent 48 business hours.

Irreversible Hardware & Labor Actions

• Open Physical Inventory: Replacement electronic components—including solid-state drives (SSDs), display panels, power supplies (SMPS), and RAM modules—are strictly non-returnable and non-refundable once unboxed or integrated into system logic board architectures.
• Manual Bench Labor: All diagnostic exploration, physical logic testing, and data network optimization labor fees are irreversible once performed, regardless of final architecture age boundaries.
• Pre-Existing Attrition: No cash returns or system liabilities are assumed for catastrophic structural file system corruption or drive array crash events occurring on heavily infected or physically compromised storage media during diagnostic sweeps.

Client Site Responsibilities

• Environment Prep: Clients must maintain a safe workspace environment with unhindered, continuous electrical infrastructure access before a technician arrives.
• Authorized Presence: An adult or commercial supervisor possessing admin authentication privileges must remain present throughout the service execution window.
• Required Data Backups: The customer is fully responsible for securing copies of critical system data structures prior to software installation updates, structural layout resets, or malware cleanups.