Terms and Conditions

Service Tracks & Credentials

• Provider Definition: "We," "Us," "Our," or "Technician" refers directly to Pawan Computers, backed by over 13 years of practical enterprise repair expertise.
• Residential Support: Covers zero-hassle home visits where hardware teardowns, component integration, operating system tune-ups, and malware extraction occur right on your kitchen table or living space.
• Small Business AMC: Covers year-long corporate Annual Maintenance Contracts consisting of scheduled monthly system health scans, topology routing, and dedicated emergency troubleshooting windows.

Booking Mechanics & Billing

• Intake Logging: Appointments are registered via our structured Google Forms submission fields, tracking individual name details, contact streams, and exact error descriptions.
• Service Windows: Standard operational dispatches are capped strictly between Monday through Saturday, 8:00 AM – 7:00 PM.
• Financial Separation: Displayed service rates reflect core troubleshooting labor. All physical replacement parts inventory (including SSDs, display panels, RAM modules, or power supplies) is inventoried and billed separately from base diagnostic costs.

Client On-Site Responsibilities

• Environment Prep: The customer must guarantee an accessible, hazard-free physical workstation layout equipped with reliable power access before the technician arrives.
• Authorized Presence: An adult manager or residential property owner over the age of 18 possessing full systemic administrative passwords must stay present throughout the entire diagnostic window.
• System Verification: Upon completion, all technical layouts are bench-tested. The client is obligated to verify functionality immediately during physical hand-back.

Data Loss Indemnification

• Data Attrition Liability: While we deploy rigorous file system precautions and configuration safety rails, the ultimate responsibility for maintaining secondary backup layers rests entirely on the client.
• Pre-Existing Conditions: Pawan Computers accepts no financial or legal liability for sudden sector failure or logical drive collapse occurring on storage media that was already unstable, heavily compromised, or infected prior to intervention.

Conduct & Contract Termination

• Unacceptable Behavior: We reserve the right to terminate an on-site visit or cancel a commercial contract immediately if the environment presents structural safety hazards, if the client behaves abusively, or if necessary system authorization is withheld.
• Force Majeure Exemptions: Pawan Computers is not legally liable for project delivery delays caused by external grid outages, regional internet routing failures, electronic parts sourcing shortages, or sudden governmental lockdowns.

Dispute Mechanisms & Jurisdiction

For issues concerning diagnostic assessments, billing metrics, or termination settings, the client must follow this informal path:

1. Direct your logged dispute particulars via email to our secure inbox.
2. Management will run audit sweeps on technician itinerary timestamps and system error notes within 24 business hours.
3. A final binding evaluation and resolution plan will be issued within 5 business days.